Soft Skills

Soft Skills

Soft
Skills

Soft skills Training designed for your service teams

Soft Skills are some of the most desired skills

We understand the importance of customer service in both servicing and retaining existing customers. It is 5 times more expensive to acquire new business then it is to retain clients so providing high quality service is crucial.

Our Soft skills for Service programme focus on 5 areas

  • Identifying and handling Vulnerable customers
  • Complaint handling skills and dealing with Customer objections using rapport and empathy skills to communicate effectively
  • Effective communication skills
  • Critical thinking skills and decision making

Our Service training offering is designed to minimise disruption to your contact centre providing bitesize action learning sprints across a modular basis with opportunity to role play and practice skills in a safe environment.

Get in touch to book now.
Get in touch to book now.

“We all came away with a real sense of how to move forward. Through well-thought out, interactive sessions, we covered topics such as our connection to the organisation, what it means to have a growth mind-set, our circles of concern, control and influence and how to get the best out of each other.”

Mines Advisory Group

Group Packages

Packages differ based on class sizes

S.W.I.F.T Selling Course

£1450

Book now  
25% Group discount

Tailor made courses from FAB Solutions designed to teach you to have impact when selling. 1 Full days interactive training including lunch & coffee.

Minimum of  10 delegates per class.
Additional delegates £145pp
Content
  1. What is selling?
  2. Rapport and empathy training
  3. Mindset and attitude
  4. Fact find customer and identifying needs
  5. Powerful questions
  6. Customer objections
  7. Negotiation techniques and Influencing
  8. Closing Skills
Venue: Manchester/Bolton or onsite available

Relationship selling

£1450

Book now  
25% Group discount

Ideal for anyone wanting to build on their skills, account manager, BDM’s focusing on relationships & cross selling and upselling, lunch, coffee included.

Minimum of  10 delegates per class.
Additional delegates £145pp
Content
  1. Physiology and Psychology of Sales
  2. Segmenting your pipeline and portfolio
  3. Advanced discovery for existing clients
  4. 6 Principles of great relationships
  5. Cross selling and upselling techniques
  6. Understanding your buyers mindset
  7. Advanced questioning techniques
  8. Closing skills
Venue: Manchester/Bolton or onsite available

Social Selling with LinkedIn

£1450

Book now  
25% Group discount

Ideal for New Business sales, BDM, Account managers looking to grow and use Linkedin to create new opportunities. Lunch and Coffee included.

Minimum of  10 delegates per class.
Additional delegates £145pp
Content
  1. Why is social so important
  2. Creating a profile for success
  3. Defining  your target market
  4. Exploring LinkedIn Search criteria
  5. The importance of content
  6. Effective prospecting and follow up
  7. How to move online to offline
Venue: Manchester/Bolton or onsite available

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