Garry and I connected initially through a online CX discussion and through subsequent conversations, Garry has clearly highlighted the potential benefits that a proactive OSP operation can provide a client. I’ve found his approach refreshing with recommendations based upon sound and extensive industry experience and insight. Garry and FAB have a clear ambition to drive excellence in CX and it certainly sounds like they’re on the right trajectory to achieve this!

    Gavin M,  Hotel Chocolat

    I would highly recommend FAB to support your Business in driving operational excellence within your organisation. Garry observed current practices at Swinton insurance and got to the root cause of inefficiency and customer detriment through analysis and observing how the operation functioned. He then drove improvements through engaging, observational coaching and follow up discussions. He helped people see that there are more effective ways of engaging and communicating with front line colleagues to inspire them to serve customers. First line mangers were inspired and invigorated to be there for their team members and this had a knock on effect to inspire greater levels of customer service. Definitely consider Garry and FAB for your Business..”

    Paul H,  Swinton Insurance

    It has been an absolute pleasure working with Garry over the last couple of years. He provided subject matter expertise as part of our Customer Support curriculum development process, and also helped to us to source high quality instructors for us to deliver our training programmes. He was always open, proactive and solutions-focused. It has been great working together – and I highly recommend him for anyone looking for expertise in the Customer Support space.

    Mangala N,  Generation

    “Working with Garry and FAB Solutions has been brilliant. He brings an energy and “can-do” attitude to every conversation and piece of work. He has a combination of strategic thinking and emotional intelligence that will add value everytime. Thanks Garry and look forward to working on more future projects together.”

    Pete S,  Chilli

    “Working with Garry for the last 6 months has been a real eye-opener and he’s played a significant part in developing not only me and those around me, but also the businesses he’s worked with. Garry has that rarest of abilities to visualise, affect and enhance both the fuller landscape and ‘big picture’, whilst evolving the day to day, granular make-up of a business. He is always one step ahead, and clearly takes real joy in helping both businesses and their staff build, grow and flourish. Having the opportunity to work with him has been a high point and I cannot recommend Garry highly enough, not only for his skill, talent and experience but also his generosity, enthusiasm and inclusive approach.”

    Neil C,  CLICKD Consultancy

    “Garry has been instrumental in our growth at Gravity enabling us to deliver operational excellence, he is extremely approachable, proffessional and has excellent attention to detail.

    We have reduced labour costs due to the systems put in place by Garry, decreased call waiting times and abandoned call rates and deliver a much better experience.  I would highly recommend Garry to look at anyones business objectives and let him see how he can help you deliver. I will certainly use FAB solutions and Garry for all business matters for the future.”

    Shane W,  Gravity Active Entertainment

    “Garry has an incredible talent in helping create structured frameworks. So much so, that he managed to get things out of me that I did not yet know myself! He helped devise 6 Session plans for me to use as a step by step process to run my workshops in. His logical, sequential approach really helped me feel confident and able to run my workshops in a professional, structured way. I recommend Garry wholeheartedly.”

    Suzy C, Sales Skills Accelerator

    “Garry has helped to structure my sales and product offering towards my target market with goal setting and direction.  Whether with a helping hand or holding me to account I have progressed hugely with his support.”

    Scott C, Hire Fleet

    “As the owner of an SME within the financial services sector, I wanted to work with someone who understood how to deliver a great customer experience in a regulated environment. I was introduced to Garry as an expert in sales and service training and coaching techniques. From our first conversation I was impressed with Garry’s knowledge, enthusiasm and ideas. He was able to flex around our business needs both in terms of content, timescales and budget which was critical. His training and coaching sessions were always full of energy and interactive, and he also provided ongoing call reviews and coaching, which were critical to upskilling the team. I look forward to working with Garry again and would have no reservations recommending him.”

    John W, Excell Ltd

    “Garry has a vast amount of contact centre experience which is evident in his day to day ways of working. Garry is able to track and interpret data quickly and produce reports that demonstrate ROI for learning activities. Garry also demonstrates an engaging delivery style where delegates are focused and taking part, he’s able to work within a team and support his peers confidently, taking ownership for all activities and tasks at hand. Pleasure working with and would welcome back any day.”

    Natalie B, Atlanta Group

    “I had the delight of collaborating with Garry on a Sales Design Training Project for the UK and USA. He led in particular on the stakeholder management activities to ensure the client not only provided a clear brief but the designed modules surpassed the clients requirements and even more. He is all about the learners experience ensuring they applied the 70/20/10 framework with tangible sales results within their role. He is a role model in Trainer Collaboration.”

    Sue R, Reed Consultants

    “Without Garry’s help I wouldn’t be where I am now. After finding out I was being made redundant I felt lost and anxious. Garry went above and beyond to help get my profile out there, helping me set up a LinkedIn account and always being there to give me advice. Thanks to his advice and support I had 2 job offers in a matter of weeks. I am now back in work and looking forward to a bright future. I can’t thank him enough.”

    Jade B, Customer Service (Healthcare)

    “I have recently attended workshops and events that Garry facilitated, including coaching teams remotely plus mastermind workshops. Garry’s background is in the Contact Centre industry and makes him an ideal coach to help businesses, organisations and even individuals like myself get the best out of their teams which in turn can gain an improved customer experience. Garry is professional and personable and he keeps everyone engaged during his workshops, plus he has a vast knowledge base that draws from his own experiences which is evident in his events. I would highly recommend you to check out Garry’s website to see how he can help you and your Contact Centre with any coaching and training needs that you might have. I certainly look forward to attending more workshops and events that Garry hosts in the future.”

    Clare H, Senior Customer Service Leader

    “FAB Solutions helped to clarify more effective methods in terms of prospecting using linked in and other socials media platforms… if you are struggling with sales contact Garry he know what he’s talking about when it comes to sales.”

    Zak H, Digital Marketing Consultant

    “I’ve had the opportunity to work with Garry recently when planning my business and sales strategy. I have been impressed by Garry’s knowledge, attention to detail and ability to understand the long term goals that I am try to achieve. Garry was able to understand my concerns and offer solutions very quickly and it was all done in a collaborative and creative environment. I will have no problem working with Garry again and would recommend him to any business looking to take the next step in their growth or wanting to review their current business strategy and sales process.”

    Bunmi F, Employment Screening Services

    “Garry brings infectious energy and passion to everything, and does it with a smile. Would love to team up together again at some point in the future.”

    Ben S, Consultancy team Manager

    “We all came away with a real sense of how to move forward. Through well-thought out, interactive sessions, we covered topics such as our connection to the organisation, what it means to have a growth mind-set, our circles of concern, control and influence and how to get the best out of each other.”

    Mines Advisory Group

    “I’ve recently undertaken a full assessment of my business with Garry at FAB Solutions. I can’t really put into words just how useful the meeting was, he analysed every part of my business in detail and then helped me set up a plan for my business going forward which would ensure long term success. He really was Forensic About my Business! Thanks so much Garry.”

    Jack H, Freelance Photography

    “A great Sales Training session for us. The day was well organised, with some fun activities built in to break up the presentations. Garry managed the group well and enabled everyone to contribute.”

    Gemma C, Recruitment

    “Thanks Garry for the help and input this week! I would love to recommend Garry because our brainstorming/troubleshooting session was simply amazing! His logical and thought provoking approach really challenged me in a super positive way. I am now ready to tackle the problem and have been taught a different way to approach difficult situations. I will definitely be back for more Garry!”

    Michelle P, Facilities Management

    “The FAB Sales Workshop provided me with a great base to learn new techniques, gain insight into the business of selling, and provided an open forum to bounce ideas off Garry and the other attendees. The day was well structured and followed a fluid path throughout the useful ‘Sales Playbook,’ and felt relaxed and informal, but provided a great learning platform. Thanks!”

    Josh R, Clinical Sales

    “Garry’s knowledge of the sales process, sales coaching and management is second to none. In the few months I’ve been working with FAB Solutions we have been able to implement a structured coaching and management plan for our sales staff. This has enabled us to give our staff the tools to develop a solid sales process and equally as important, we now have a clear and shared vision about where our business is going. Would highly recommend Garry, well worth the time and the investment”

    Joe I, Vitality Insurance