Helping you to create a
winning customer experience

Find out more Contact us

Helping you to create a
winning customer experience

Find out more Contact us

Helping you
to create a
winning customer
experience

Find out more Contact us

Specialist contact centre business consultants

We have over 15 years experience working in contact centres to fix business processes, create engaging people plans, driving performance through effective use of technology and quality training interventions.

Happy people equals happy customers so we focus on process, people and technology to help craft the best customer experienece for your business.

Employee engagement and poor processes go hand in hand so we consult and diagnose your biggest risks to your customer experience and work with you to build action plans and tackle each challenge.

What we do

Consulting services

Creating a great customer experience has multiple benefits for your Net promoter scores, employee advocacy and your bottom line.

We provide onsite business and management consultant experience to help you fix your people, process and technology challenges improving your customer experience.

Leadership Training & development

We believe a great customer experience is underpinned by great leadership which is why we offer Leadership development programmes that focus on delivering change effectively driving a positive coaching culture taking their skills to the next level.

We give you a framework that will help shape your leadership culture and drive employee engagement up reducing the hidden costs of attrition and absence in your business.

Sales Capability

We offer a range of open courses focusing on the sales funnel, dicovering needs, relationships sellinga nd social media selling using Linkedin. We offer individual or group bookings to help you develop your sales skills and exceed your performance goals.

Outsourcing your sales training to a specialist like FAB Solutions can help reduce your overheads, improve your ROI and deliver more engagement from your sales teams and sales leaders.

Did you know?

56%
of employees report that dealing with complex issues is the most challenging part of the role.
60%

of salespeople are more likely to leave their job if their manager is a poor coach. (Zenger Folkman)

48%

of salespeople missed their target in 2018 – this was the fifth consecutive year of decline. (Miller Heimann – 2018)

Get in touch to see how we can help you.
0161 718 2624
Get in touch to see how we can help you.
0161 718 2624
You are 100 in the queue

You are 100 in the queue

As a contact centre business consultant, I’m always intrigued when I call a contact centre to see how the service they are offering stacks up, last week…

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“FAB Solutions helped to clarify more effective methods in terms of prospecting using linked in and other socials media platforms… if you are struggling with sales contact Garry he know what he’s talking about when it comes to sales.”

Zak H, Digital Marketing consultant

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