Our Mission is to make your customer experience FAB!

How do we help?

Our Proposition is centred around delivering great customer experiences we do this through Consultancy and Process improvement, Leadership development training programmes and improving frontline training and capability, wrapping around this is use of technology and how we can use this to automate and tighten up process to improve operational performance. 

Starting with the Diagnostic

You don’t know what you don’t know and that’s what our Contact centre Diagnostic is designed to do, highlight areas where there is opportunity to do better and help you piece together a plan.

We tackle across an intensive 5 days or a more staggered approach based on business needs looking at some of the key challenge areas

  • Resource management
  • Customer journey’s
  • Process Improvement
  • Workforce planning
  • Training & Competence
  • Systems and controls

We use our experience in contact centres and consultancy to drill down into the root cause of the problems and help you build a plan with key recommendations, and if you need help we will hold you hand along the way. 

Not sure what you need?

Why not drop us some more details about what it is you are trying to solve in your Contact Centre and we can call you and discuss what’s available, and start with the online diagnostic below.

Get in touch to learn more.

Useful downloads

Why not down load these PDF’s a useful and intercative self diagnostic tool to self assess your own business performance, available as a self help tool or can be included as part of a business consultancy package where FAB solutions will diagnose, create recommendations and support you with an improvement plan.

Download our Practical CX guide – understand what your CX goal statements are and what your plan of action needs to be using our 6 step process improvement plan and if you need help tackling any of the key areas then we can provide support there too. 

“Garry brings infectious energy and passion to everything, and does it with a smile. Would love to team up together again at some point in the future.”

Ben S, Consultancy team Manager

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