We’re forensic about business!
What do we stand for?
The Vision and Mission
Our Vision: To be the one stop shop for Contact centre Solutions.
Our Mission: To change the way customers perceive Contact Centres by delivering amazing customer experiences daily.
We want to help Contact Centres DO better and BE better by being your one stop shop for Contact Centre Solutions
We do this by:
Starting with our Contact Centre Health Check we consult with you understand what’s holding your contact centre back. This might be a lack of operational rigour within your operation with volatile demand, high handling times or people capability challenges.
We look at the 4 Pillars of Customer Experience to help your identify gaps and opportunities in your Contact Centre providing insight for you to make changes in your business across Process, People capability, Leadership and Technology integration.
We understand that Strong Operational Excellence + Great Employee Experiences = Great Customer Outcomes so we work with you to establish root cause and actions needed to drive change.
We know that you are busy and understand that running an effective and efficient contact centre is not easy, balancing process change, transformation and people challenges daily takes its toll on your time, resource, and your energy levels.
We have experience of driving change within the Contact centre from Quality Transformation, Sales Capability, Employee Engagement and Technology all the while balancing the needs of the operation.
This is why we want to help, understand the challenges of running a Contact Centre and we can give you the time and the resource to make the change, we bring the energy for you. So whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we can create and refine your plan for success.
A word from our founder
“I set up FAB Solutions to help Contact Centres deliver the best customer experience they possibly can. We understand running an effective contact centre and balancing all the requirements of the day job isn’t easy, so we want to help you deliver an amazing Customer and Employee Experience.
Customer Experience isn’t just a buzz word it’s about how operationally effective your contact centre is, how engaged your people are working with and for you and how confident your team leaders are to lead your people, all wrapped around with a technology wrapper to make your customer journey and employee experienece as slick as it can possibly be.
With a vast experience in the contact centre industry and nearly 20 years in various sales , service and leaderships roles we have proven skills and experience to help make your Contact Centre amazing.”
Garry Gormley, FISM
Contact Centre Specialists
Increase your revenue streams with sales and retention programmes designed with proven techniques to suit the Contact Centre industry
Invest In your leadership capability to attract, retain and nurture your people to stay ahead of your competitors and reduce your attrition
Create advocates of your brand and your business by truly understanding your customer journey better. Improve NPS eNPS and Customer effort scores
Get in touch to book now.
Get in touch to book now.
What is the typical cost of your services?
For good quality leadership development and sales training programmes no one solution is the same so our pricing is tailored to the client but we can tailor this to suit your budget and your business requirements, we tailor this by using a mix of on site facilitation and or video based tutorials and desk materials that can be self facilitated based on your organisations needs.
What makes you different?
As specialist business and management consultants we have over 15 years proven experience in financial services and contact centre roles, our founder is recognised as a fellow by the Institute of Sales management. Working from the ground up we use proven sales practices to improve your bottom line results compliantly and use lean methodologies to uncover the root cause of issues impacting your customer experience and your people.
What other services do you offer?
Our specialism is improving your business performance through focusing on your sales training and leadership development, creating tailored solutions to enhance the teams capability. We also have experience in a number of areas including:
- Customer Experience
- Training and Competency frameworks
- Quality assurance monitoring
- Performance management and HR policy
- Employee engagement
“I’ve had the opportunity to work with Garry recently when planning my business and sales strategy. I have been impressed by Garry’s knowledge, attention to detail and ability to understand the long term goals that I am try to achieve. Garry was able to understand my concerns and offer solutions very quickly and it was all done in a collaborative and creative environment. I will have no problem working with Garry again and would recommend him to any business looking to take the next step in their growth or wanting to review their current business strategy and sales process.”
Bunmi F, Employment Screening Services
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