About

About

About

We’re forensic about business!

Our Approach

Our Purpose at FAB solutions is:
To be your trusted Contact centre solutions provider creating your optimum Customer experience.

We do this by:
Consulting with you to help your identify gaps and opportunities in your Contact Centre providing insight for you to make changes in your business across process, People capability and leadership development. We provide you with recommendations and support to make the change to your Contact Centre improving your Customer experience and your employee satisfaction. We work with you as a trusted partner continually reviewing how we can help and support your Contact centre to stay ahead of the curve.

Why us?

We know that you are busy and understand that running an effective and efficient contact centre is not easy, balancing process change, transformation and people challenges daily takes its toll on your time, resource, and your energy levels. This is why we want to help, we give you the time and the resource to make the change and we bring the energy for you so whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we can create and refine your plan for success.

A word from our founder

“I set up FAB Solutions to help Contact Centres deliver the best customer experience they possibly can. We understand running an effective contact centre and balancing all the requirements of the day job isn’t easy, so we want to help you deliver an amazing Customer and Employee Experience.

Customer Experience isn’t just a buzz word it’s about how operationally effective your contact centre is, how engaged your people are working with and for you and how confident your team leaders are to lead your people, all wrapped around with a technology wrapper to make your customer journey and employee experienece as slick as it can possibly be.

With a vast experience in the contact centre industry and nearly 20 years in various sales , service and leaderships roles we have proven skills and experience to help make your Contact Centre amazing.”

Garry Gormley, FISM

Contact Centre Specialists

Increase your revenue streams with sales and retention programmes designed with proven techniques to suit the Contact Centre industry

Leadership Champions

Invest In your leadership capability to attract, retain and nurture your people to stay ahead of your competitors and reduce your attrition

Customer Advocates

Create advocates of your brand and your business by truly understanding your customer journey better. Improve NPS eNPS and Customer effort scores

Get in touch to book now.
Get in touch to book now.

FAQs

What is the typical cost of your services?

For good quality leadership development and sales training programmes no one solution is the same so our pricing is tailored to the client but we can tailor this to suit your budget and your business requirements, we tailor this by using a mix of on site facilitation and or video based tutorials and desk materials that can be self facilitated based on your organisations needs.

What makes you different?

As specialist business and management consultants we have over 15 years proven experience in financial services and contact centre roles, our founder is recognised as a fellow by the Institute of Sales management. Working from the ground up we use proven sales practices to improve your bottom line results compliantly and use lean methodologies to uncover the root cause of issues impacting your customer experience and your people. 

What other services do you offer?

Our specialism is improving your business performance through focusing on your sales training and leadership development, creating tailored solutions to enhance the teams capability. We also have experience in a  number of areas including:

  • Customer Experience
  • Training and Competency frameworks
  • Quality assurance monitoring
  • Performance management and HR policy
  • Employee engagement

“I’ve had the opportunity to work with Garry recently when planning my business and sales strategy. I have been impressed by Garry’s knowledge, attention to detail and ability to understand the long term goals that I am try to achieve. Garry was able to understand my concerns and offer solutions very quickly and it was all done in a collaborative and creative environment. I will have no problem working with Garry again and would recommend him to any business looking to take the next step in their growth or wanting to review their current business strategy and sales process.”

Bunmi F, Employment Screening Services

Subscribe to our newsletter

By filling in your details and clicking 'Submit' you are consenting for FAB Solutions to send you marketing emails. You can unsubscribe at any time by clicking 'Unsubscribe' in any email received.