Knowledge Management

Knowledge Management


Integrating Knowledge Management and automation into your contact centre to deliver greater efficiency and accuracy.

One of the main struggles of call centers is attaining the right answers to customers’ questions in the moment and reducing handling times through process automation.
What if you could achieve both – what would be the benefit of that to you customers and your teams?

KMS Lighthouse and it’s latest acquisition of Reps AI enables its clients’ customers to have a truly seamless customer experience from the call center to emails, chats and more. KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike.

KMS Lighthouse’s powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time.

The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots. KMS Lighthouse has been adopted by leading global brands, including GE Healthcare, DHL, AIG and Orange.

KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.

With RepsAi either integrated into your existing knowledge management via open API connections or as a stand alone product we can deliver precise solutions to complex customer problems to dramatically enrich your self-service experience. Learn how you can:

  • Reduce case volume by 7-15% from day one
  • Instantly drive higher customer satisfaction
  • Offer great self-service crosses all channels
  • Integrate seamlessly with existing software

Lighthouse does more than save money, training time and effort for organizations – to determine your Knowledge Management ROI click here

Get in touch to request a demo.
Get in touch to request a demo.

“I’ve had the opportunity to work with Garry recently when planning my business and sales strategy. I have been impressed by Garry’s knowledge, attention to detail and ability to understand the long term goals that I am try to achieve. Garry was able to understand my concerns and offer solutions very quickly and it was all done in a collaborative and creative environment. I will have no problem working with Garry again and would recommend him to any business looking to take the next step in their growth or wanting to review their current business strategy and sales process.”

Bunmi F, Employment Screening Services

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