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You are 100 in the queue

You are 100 in the queue

As a contact centre business consultant, I’m always intrigued when I call a contact centre to see how the service they are offering stacks up, last week…

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Fast Food Generation

Fast Food Generation

As a 16 years old I was like many other teens around me wanting to spend my money on CD’s and DVD’s and computer games but the difference came when at 17…

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Gift of the Gab?

Gift of the Gab?

Sales is not a dark art. The perception is that some people are natural born sales people and have the “gift of the gab” the truth is some of us are more naturally…

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