Contact Centre Selling Skills – Contact Centre Induction

Oct 12, 2022

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  • Contact Centre Selling Skills - Contact Centre Induction
     February 15, 2023 - February 17, 2023
     9:30 am - 4:30 pm

The programme covers all the key aspects of the Sales process and allows for time to practice with real life examples and scenarios. We help your sales teams build their confidence with a clear and repeatable sales model that works, and is based on identifying needs, adding value and matching the solution to the needs identified to increase close rates and improve performance in your team.

DAY ONE
> Seek first to understand before being understood – Understanding customer pain points
> The Buyer Journey – Stepping into your buyers shoes
> The Consultative Sales Process – Introducing the 7 steps sales process
> Preparing yourself for No – The Sales Mindset and building resilience

DAY TWO
> Discovery – Effective questioning techniques
> Listening with Intent – Joining up your questions with Active listening techniques
> Play Back and Needs – Joining Needs up with proposition

DAY THREE
> Differentiating your proposition –Selling the sizzle not the steak
> Handling a no with grace – Pre-framing and reframing objections
> Sealing the deal – Asking for the business with confidence
> Asking for referral – Generating more business from referrals

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