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  • The Contact Centre Network – The Contact Centre Network – Culture, Leadership and Contact Centres
    March 24, 2022
    1:00 pm - 2:00 pm

The Contact centre network’s second event of 2022 is here with our topic “The Contact Centre Network – Culture, Leadership and Contact Centres ”

The way we manage in contact centres has fundamentally change and how has this impacted our culture? Has the remote way in which we manage changed how connected our teams feel to Purpose, Goals and Values of the contact centre and how do we maintain that human connection from a distance?

This month we talk about how to maintain that culture in a remote centre and we explore what we actually mean by the word Culture and how do we make it a tangible thing?

We explore how you can use Voice of the Employee and good communication practices to bridge that virtual divide and how we place greater emphasis on culture to help breed better customer experiences and we explore some of the pitfalls and their consequence.

To help explore all these interesting topics I am delighted to invite Al Hughes to the table Al, has a wealth of experience in contact centre and specifically culture and is a keen speaker about the topic with experience ranging from Outsourcing in Teleperformance all the way to cruise liners and Premier league so boy does he have some stories to tell! Don’t miss out on what’s guaranteed to be an interesting discussion! register via the link above to reserve your space

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