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  • The Contact Centre Network – Delivering Great Customer service and Customer experience
     April 21, 2022
     1:00 pm - 2:00 pm

We all want to deliver great customer service and with that great customer outcomes, but why is the Institute of Customer service Customer satisfaction results still struggling to get above 80%, have we digitised the journey so much that customers are harder to impress or have expectations reach a level where we simply aren’t doing a good enough job any more and don’t deserve the high scores and praise?

Has remote working impacted our ability to deliver great customer experiences or have we jumped on the Omnichannel bandwagon and made the simplest of things too difficult and why is it still so hard to find a number on a website to speak to some one!?

This month we talk about how we balance Customer Service and Customer experience with my guest panellist Daniel Ord, Daniel has been inspiring contact centre professionals for the last two decades about Customer service, customer experience and contact centre management so he’ll be sharing how we can break the back on customer service by leveraging Customer experience and contact centre management tools and techniques.

Don’t miss out on what’s guaranteed to be an interesting an practical discussion! Register via the link above to reserve your space