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  • The Contact Centre Network – Is the Contact Centre industry in crisis?
     September 22, 2022
     1:00 pm - 2:00 pm

After a short Summer break we are back with the Autumn season of The Contact Centre Network and we are back with a bang and what is guaranteed to be a hot potato of a topic! This month we invite two legendary contact centre guests plus me to debate whether our Industry is actually in crisis?

Based on some recent findings from Hammer with a very headline grabbing statement of “The contact centre industry is close to collapse”

We ask is this actually the case? And we’ll be looking at some of the Contact centre networks own research and having a fuelled hour of question and debate.

How is the economic position likely to influence what we do in the contact centre?
How is attrition likely to change?
How do we meet the rising challenges of cost of living and energy and how is this going to impact?
What do we need to focus on to help support our teams through this time and does it really mean we are on the brink of collapse? retention and the focus of our teams, how do we help them?