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  • The Contact Centre Network – Strategies To Reduce Complaints and Increase FCR
     October 28, 2021
     1:00 pm - 2:00 pm

Join us for October’s event where we are inviting two of my favourite compliance and complaints specialists to help us think of new ways we can tackle some of our common complaint challenges and First Call resolution issues, we’ll also be helping you make sense of some of the new Consumer duty principle that’s designed to replace TCF. If you work in complaints, customer service, Customer experience or Quality assurance then this is going to be of particular interest, both Caroline and Alan also make the topic that little bit more interesting with tehri passion for it.