Description
Elevate your contact centre performance with the Customer Service Excellence strategy cards. Designed to help teams build essential customer Service skills, this deck provides practical, actionable insights to deliver top-tier service that exceeds customer expectations.
How to Use the Cards:
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Action Cards offer daily practices to refine your customer service techniques.
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Scenario Cards simulate real-life customer interactions to test your skills.
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Reflection Cards encourage thoughtful review of past experiences to learn and grow.
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Challenge Cards push you to go beyond, applying advanced techniques to real-world issues.
Why Leaders Should Invest:
Outstanding customer service is the backbone of any successful business. These cards help your team master the art of customer interaction, improving satisfaction, retention, and loyalty. Investing in these tools enhances your team’s ability to deliver consistent, high-quality service, driving your business forward.
What’s In this pack?
- We include The SPECIAL framework for Customer Excellence with 17 online video to watch as part of your learning journey and explanations of the 7 different, practical models you can use to help you respond to the scenario’s in the card game.
- We also include Lightbulb moment cards which you can use for Inspiration on how to deliver amazing Customer Service.
- You also have 20 Tips and technique cards giving handy hints on complaints, questioning, listening and de-0escalating challenging customer situations
