by Garry Gormley | Jan 13, 2026 | Customer Experience
The final Contact Centre Network Live of the year was held with an eye on the future, exploring what CX leaders should expect in 2026. A lively and insight-rich conversation was had with Steve Morrell, Managing Director at ContactBabel, and Jimmy Hosang, CEO of Mojo...
by Garry Gormley | May 30, 2024 | Agent Assist
How do Contact Centre operational leaders use real-time agent guidance to make your teams more effective, more efficient and more empowered to do an awesome job for customers? Having a structured knowledge base and tools to help support team real time with prompts,...
