This month we invite our Guests to debate a topic that is close to a lot of our hearts which is how do we invest more in our team leaders and how does the role of the team leader need to evolve to help support pour agents better? The role of the team leader has...
This month we invite some contact centre veterans to the stage to have a balanced debate about how we tackle some of the Contact centre challenges around manging High Demand and reducing attrition. To help us explore what options we have we invite the recruitment view...
We all want to deliver great customer service and with that great customer outcomes, but why is the Institute of Customer service Customer satisfaction results still struggling to get above 80%, have we digitised the journey so much that customers are harder to...
The Contact centre network’s second event of 2022 is here with our topic “The Contact Centre Network – Culture, Leadership and Contact Centres ” The way we manage in contact centres has fundamentally change and how has this impacted our culture? Has...
After a Short break The Contact centre network is back and we have a great opener for 2022 with our topic “The Future of Customer Service in the Contact centre” The Customer Service landscape has changed significantly over the last two years and for the...
You will also have the option to opt-out of these cookies should you want to.
These cookies allow us to analyse your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site.
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
Google uses this cookie to distinguish users.
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
We use such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website.
Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.