Knowledge Management

Knowledge Management

Knowledge
Management

Provide agents real-time on-the-spot knowledge

One of the main struggles of call centers is attaining the right answers to customers’ questions in the moment.
Well not anymore! Not when there’s Lighthouse, a call center knowledge base software.

KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse’s powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time.

The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots. KMS Lighthouse has been adopted by leading global brands, including GE Healthcare, DHL, AIG and Orange.

KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.

Lighthouse does more than save money, training time and effort for organizations – to determine your Knowledge Management ROI click here

Get in touch to request a demo.
Get in touch to request a demo.

“I’ve had the opportunity to work with Garry recently when planning my business and sales strategy. I have been impressed by Garry’s knowledge, attention to detail and ability to understand the long term goals that I am try to achieve. Garry was able to understand my concerns and offer solutions very quickly and it was all done in a collaborative and creative environment. I will have no problem working with Garry again and would recommend him to any business looking to take the next step in their growth or wanting to review their current business strategy and sales process.”

Bunmi F, Employment Screening Services

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