Quality Scorecards

Quality Scorecards

Quality
Scorecards

Identify the conversations that matter

Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows
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Empower your teams to deliver great conversations

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

  • Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
  • Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches.
  • Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.

Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

  • Build flexible, multi-channel scorecards to identify the root cause of issues.
  • Review, playback, score and annotate multi-channel conversations in one place.
  • Configure and send real-time alerts and feedback to colleagues.
  • Schedule, manage, record and track One-to-One meetings and actions, trigger e-learning exercises.
    Get in touch to request a demo.
    Get in touch to request a demo.

    I had the delight of collaborating with Garry on a Sales Design Training Project for the UK and USA. He led in particular on the stakeholder management activities to ensure the client not only provided a clear brief but the designed modules surpassed the clients requirements and even more. He is all about the learners experience ensuring they applied the 70/20/10 framework with tangible sales results within their role. He is a role model in Trainer Collaboration.

    Sue R, Reed Consultants

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