Terms & Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 0161 718 2624
These Terms and Conditions will apply to the purchase of the services by you (the Customer or you).
We are FAB Solutions Ltd a company registered in England and Wales under number 11815839 whose registered office is at Unit 17 Model lodging house, Bloom St, Manchester M3 6AJ with email address email@example.com (the Supplier or us or we).
These are the terms on which we sell all Services to you. By ordering any of the Services and goods, you agree to be bound by these Terms and Conditions.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Services;
Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
Order means the Customer’s order for the Services from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation;
Services means the services (Courses), including any Goods, of the number and description set out in the Order.
3. Services (Open Course bookings)
The description of the Course and any Goods is as set out in our website, catalogues, brochures or other form of advertisement.
In the case of Course and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Courses are subject to availability, we recommend advance booking.
We can make changes to the Courses which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
FAB Solutions will ensure that Health & Safety is adhered to within the workspace, including demonstration of our Fire Procedure at commencement of Course.
Allergies will be respected and adhered to within food preparation.
4. Customer responsibilities
You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
5. Basis of Sale
The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
A Contract will be formed for the Services ordered when payment is made via our website. If alternative payment is agreed with FAB Solutions then a contract is formed once a Service Specification has been signed and dated.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier’s business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier’s and the Customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier’s and the Customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
6. Fees and Payment
The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on monthly fixed contract.
Fees and charges include VAT at the rate applicable at the time of the Order.
Payment for Services must be made upon receipt of booking in advance of delivery. You must pay submitting your credit or debit card details with your Order and we can take payment immediately via stripe or otherwise before delivery of the Services. A VAT invoice can be requested upon receipt by emailing firstname.lastname@example.org, unless specific arrangements have been agreed with Supplier and is included in the Service Specification.
We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
In the case of Services, within a reasonable time.
The location and date of the Course will be indicated in the Course details within the website. There will be no provision for accommodation, and refreshments are provided and are part of the Course Fee. Customers must arrange their own transport to the Course venue and if applicable arrange for their own accommodation, it is the Customers responsibility to attend on time. Any failure under these terms and conditions are solely the Customers responsibility, FAB Solutions will not be liable for any loss of expenditure.
Customers must arrive on time to Courses as specified on the website.
In the event of unforeseen circumstances FAB Solutions will offer alternative Course dates within 12 months.
8. Duration, termination and suspension
Course duration details will be available on our website upon Course booking.
FAB Solutions are not permitted to refund any Courses as soon as booking has been confirmed. Only alternative Course dates within a 12month period will be arranged.
FAB Solutions shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events. In these events we will endeavour to offer alternative course dates first within 12 months. If dates are not suitable within this timeframe then FAB Solutions will secondly offer a full refund of the Course.
Under circumstances beyond a customers’ control, please ensure notice is provided for non-attendance, failure to this and if no contact is made within 24 hours of course delivery then FAB Solutions will not provide alternative course dates.
For the purposes of these Terms and Conditions:
- ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
- ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
- ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
- We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
- Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer Lucy Few at the following e-mail address: email@example.com
10. Intellectual property and acceptable use
All Content included on the Website, unless uploaded by Users, is the property of FAB Solutions Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of FAB Solutions Ltd.
11. Code of conduct
FAB Solutions expect all their staff team to conduct themselves in a professional manner whilst interacting with our Customers. Our Code of Conduct is to treat all Customers with respect and value thoughts and opinions upon the delivery of the Course.
We expect all Customers to show the same gratitude towards the facilitators and their fellow peers at all times. Unacceptable behaviour, (including bullying, harassment and victimisation), will not be tolerated. Such behaviour demonstrated by a Customer will be asked to leave the facility immediately. FAB Solutions will not offer an alternative date to attend the Course or provide a refund under such circumstances.
We appreciate that sometimes lateness can happen, however at FAB Solutions we would ask all customers to ensure they communicate with us in the event of these circumstances, so we can ensure you are safe. All forms of communication, such as email and telephone with our facilitators will be provided with course booking information.
We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
13. Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
This policy was last updated in June 2019