by Garry Gormley | Nov 14, 2023 | Contact centre, Gamification, Technology, WFM, WFO
In the contact centre world, managing resources effectively stands as a crucial but continual challenge. The key to a successful contact centre lies in its ability to balance supply and demand, ensuring optimal occupancy and reducing staff attrition. This article...
by Garry Gormley | Jan 29, 2023 | Contact centre, Gamification, sales, Technology
When we start to integrate gamification into our contact centre WFO platforms there’s a tendency to want to gamify everything! But what can you gamify and what should you avoid gamifying like the plague!? What is Gamification? If you haven’t heard of gamification...
