by Garry Gormley | May 28, 2026 | Uncategorized
If you came into this Contact Centre Network webinar expecting another surface-level conversation about chatbots and automation, you quickly realised this discussion was something very different. Hosted by Garry Gormley, the session brought together two industry...
by Garry Gormley | Feb 26, 2026 | Uncategorized
The first Contact Centre Network session of 2026 opened with a deceptively simple question: if we were designing the contact centre for 2029 (or even 2030), what would we build differently, and what habits would we finally leave behind? With Andrew Hall and Mike Gale...
by Garry Gormley | Nov 7, 2025 | Uncategorized
Understanding Neurodiversity As A Superpower In Contact Centres: Contact centres are a place of constant change but with more automation, AI, and analytics dominating most transformation agendas does the biggest opportunity for change still lie with people? At The...
by Garry Gormley | Jun 19, 2025 | Uncategorized
When customer loyalty is shrinking and satisfaction scores hover stubbornly around the mid-70s, Contact Centre Leaders are looking for new ways to stand out. In This month’s The Contact Centre Network’s latest webinar, “Bridging the Loyalty Gap Through Proactive...
by Garry Gormley | May 28, 2025 | Uncategorized
How do we find the sweet spot between AI and empathy? That was the big question tackled during our recent Contact Centre Network webinar, “Humanology – how do we balance Humans and Technology?” With expert insights from Kane Sims (VUX World) and Jimmy...
by Garry Gormley | Feb 22, 2025 | Uncategorized
We went live for February’s edition of the Contact Centre Network, we were joined by two heavyweights in the contact centre and AI space: Ben Booth, CEO of Max Contact, and Jimmy Hosang, CEO of Mojo CX. We dived into hot debate about “The future of CCaaS, and...
