by Garry Gormley | Dec 7, 2020 | Uncategorized
With typically 2-3% of most customer interactions being monitored by your Quality Assurance function you can see why some contact centres are moving towards implementing speech analytics as a tool. But how do you make sure that the new Speech Analytics tool doesn’t...
by AlanM | Aug 26, 2019 | Uncategorized
As a contact centre business consultant, I’m always intrigued when I call a contact centre to see how the service they are offering stacks up, last week I had the pleasure of waiting over 30 minutes for Virgin media to answer the phone for me to add a voicemail...These cookies are necessary to enable the basic features of this site to function. The cookies do not collect or store any personal data.
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