by Garry Gormley | Apr 30, 2026 | Agent Assist, AI, employee experience, Trust
The conversation about the future of contact centres often starts with technology. AI, automation, agent assist, routing, analytics and self-service dominate much of the current debate. But in our latest Contact Centre Network discussion, we brought the focus back to...
by Garry Gormley | Jan 29, 2024 | Uncategorized
In a recent insightful event, hosted by The Contact Centre Network and FAB Solution Founder Garry Gormley, We invited a panel of experts to delve into the ever-relevant topic of Employee Engagement, especially in the wake of the Great Resignation and the emergence of...
