by Garry Gormley | Dec 7, 2020 | Uncategorized
With typically 2-3% of most customer interactions being monitored by your Quality Assurance function you can see why some contact centres are moving towards implementing speech analytics as a tool. But how do you make sure that the new Speech Analytics tool doesn’t...
by Think Design | Mar 12, 2019 | Uncategorized
As a 16 years old I was like many other teens around me wanting to spend my money on CD’s and DVD’s and computer games but the difference came when at 17 I decided it was time to move out of the family home. I’d passed my driving test and considered myself...
