by Garry Gormley | Dec 7, 2020 | Uncategorized
With typically 2-3% of most customer interactions being monitored by your Quality Assurance function you can see why some contact centres are moving towards implementing speech analytics as a tool. But how do you make sure that the new Speech Analytics tool doesn’t...
by Think Design | Mar 12, 2019 | Uncategorized
As a 16 years old I was like many other teens around me wanting to spend my money on CD’s and DVD’s and computer games but the difference came when at 17 I decided it was time to move out of the family home. I’d passed my driving test and considered myself...These cookies are necessary to enable the basic features of this site to function. The cookies do not collect or store any personal data.
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