by Garry Gormley | May 30, 2024 | Trust, Uncategorized
It can be argued that since the pandemic we have developed a lack of connectivity with others that may be impacting, trust, emotional intelligence, and performance in contact centres. Research from CIPD showed that, in the first year of COVID-19 (2020), trust in...
by Garry Gormley | Feb 15, 2024 | Contact centre, Customer Experience, Technology, Trust
After five years of working for myself in business, I’ve identified some key themes that as I reflect have given me valuable insights and lessons learned! The last 5 years have been a roller coaster and as a business owner I’ve navigated a messy divorce with Europe...
by Garry Gormley | Aug 26, 2023 | Contact centre, leadership, Trust
In the ever-evolving landscape of modern work, the paradigm shift towards remote and hybrid work environments has become a reality for many industries. Among those, contact centres have had to adapt to this transformation, facing both opportunities and challenges. One...
