New and Aspiring leaders – Contact Centre Induction

The programme covers all the key aspects of leadership so new and existing leaders can have a clear and structured programme which gives them the tools they need to be great leaders; the frontline team leaders have the most profound effect on how our people feel and...

Contact Centre Selling Skills – Contact Centre Induction

The programme covers all the key aspects of the Sales process and allows for time to practice with real life examples and scenarios. We help your sales teams build their confidence with a clear and repeatable sales model that works, and is based on identifying needs,...

Contact Centre Selling Skills – Contact Centre Induction

The programme covers all the key aspects of the Sales process and allows for time to practice with real life examples and scenarios. We help your sales teams build their confidence with a clear and repeatable sales model that works, and is based on identifying needs,...

Contact Centre Selling Skills – Contact Centre Induction

The programme covers all the key aspects of the Sales process and allows for time to practice with real life examples and scenarios. We help your sales teams build their confidence with a clear and repeatable sales model that works, and is based on identifying needs,...

Customer Service Fundamentals – Contact Centre Induction

This programme covers all the key aspects of the customer service role and supports contact centre leaders to upskill new recruits to improve their speed to competence and build confidence in handling customer calls, difficult conversation, complaints and vulnerable...