by Garry Gormley | Oct 12, 2022
This programme covers all the key aspects of the customer service role and supports contact centre leaders to upskill new recruits to improve their speed to competence and build confidence in handling customer calls, difficult conversation, complaints and vulnerable...
by FAB Solutions | Sep 22, 2022
This month we tackle the topic of Quiet Quitting, is it really a thing and what’s it born from, people don’t become disengaged overnight so how do we help our team leaders and our contact centre Senior leadership teams turn people’s frowns upside...
by Garry Gormley | Sep 8, 2022
This programme covers all the key aspects of the customer service role and supports contact centre leaders to upskill new recruits to improve their speed to competence and build confidence in handling customer calls, difficult conversation, complaints and vulnerable...
by FAB Solutions | Jul 21, 2022
After a short Summer break we are back with the Autumn season of The Contact Centre Network and we are back with a bang and what is guaranteed to be a hot potato of a topic! This month we invite two legendary contact centre guests plus me to debate whether our...
by FAB Solutions | May 26, 2022
This month we invite our Guests to debate a topic that is close to a lot of our hearts which is how do we invest more in our team leaders and how does the role of the team leader need to evolve to help support pour agents better? The role of the team leader has...
