by Garry Gormley | Jan 13, 2026 | Customer Experience
The final Contact Centre Network Live of the year was held with an eye on the future, exploring what CX leaders should expect in 2026. A lively and insight-rich conversation was had with Steve Morrell, Managing Director at ContactBabel, and Jimmy Hosang, CEO of Mojo...
by Garry Gormley | Jul 18, 2022 | Uncategorized
It was the early 2010s, the landline rang five times before going to voicemail. Being eight years old, I was told to never answer that landline phone because “you only get people trying to sell you things you don’t want” my mum used to say. On the off chance that I...
by Garry Gormley | Nov 10, 2020 | Uncategorized
The Contact centre in it’s truest form has been around since the early 50’s and mid 60’s with the introduction of Automatic Call Distributors (ACD) it enabled what we now know as our more “traditional” call and contact centre environments, the ability to direct large...
