by FAB Solutions | Feb 8, 2023
This Month we take a look at the role of learning and development in a remote environment and how we leverage technology and new ways of learning to help agents lives easier and to help knowledge become more accessible and easier to retain. With a more disparate team...
by FAB Solutions | Nov 24, 2022
We often become Managers overnight with no formal training and no experience as to how we hold our own next to seasoned experienced team leaders, we don’t really get the guidance that we deserve and as a result you fumble your way through your leaderships...
by FAB Solutions | Oct 27, 2022
This month we tackle the topic of Quiet Quitting, is it really a thing and what’s it born from, people don’t become disengaged overnight so how do we help our team leaders and our contact centre Senior leadership teams turn people’s frowns upside...
by FAB Solutions | Sep 22, 2022
This month we tackle the topic of Quiet Quitting, is it really a thing and what’s it born from, people don’t become disengaged overnight so how do we help our team leaders and our contact centre Senior leadership teams turn people’s frowns upside...
by FAB Solutions | Jul 21, 2022
After a short Summer break we are back with the Autumn season of The Contact Centre Network and we are back with a bang and what is guaranteed to be a hot potato of a topic! This month we invite two legendary contact centre guests plus me to debate whether our...
