FAB Solutions
  • About FAB Group
    • Meet the Team
    • The Contact Centre Network
    • Testimonials
    • News
    • Contact
  • FAB Solutions
    • Contact Centre Training
      • Sales Training Programmes
      • Social Selling
      • Emotionally Intelligent Sales agents
      • Customer Service Soft Skills
      • Emotionally Intelligent Customer Service
    • Consulting Services
    • Leadership
      • Leadership Training
      • Unlock Your Leadership
      • Sales Managers
      • Emotional Intelligent Leaders
      • Real time training for Contact Centres
  • FAB Outsourced Solutions
    • Customer Acquisition
    • Customer Service & Loyalty
    • Lead Generation & Appointments
    • Webchat and digital outreach
  • FAB Technology Solutions
    • Contact Centre as a Service
    • Speech Analytics
    • Sales Effectiveness
    • Quality Scorecards
    • Knowledge Management
    • Learning Management Platform
Select Page

The Contact Centre Network – The Future of Customer Service in the Contact Centre

by FAB Solutions | Jan 27, 2022

After a Short break The Contact centre network is back and we have a great opener for 2022 with our topic “The Future of Customer Service in the Contact centre” The Customer Service landscape has changed significantly over the last two years and for the...

The Contact Centre Network – Improve Engagement & Productivity In Remote/Hybrid Contact Centres

by FAB Solutions | Aug 19, 2021

Join us for Novembers event before we take a break for Christmas, where we invite back Contact Centre Network Favourite, CEO of Sensee, Mark Walton, who will be sharing the secrets to Remote and Hybrid working, when it comes to Employee Engagement and Productivity!...

The Contact Centre Network – Strategies To Reduce Complaints and Increase FCR

by FAB Solutions | Aug 6, 2021

Join us for October’s event where we are inviting two of my favourite compliance and complaints specialists to help us think of new ways we can tackle some of our common complaint challenges and First Call resolution issues, we’ll also be helping you make...

The Contact Centre Network – How Not to bankrupt yourself with Customer Experience!

by FAB Solutions | Jul 20, 2021

Join us for September’s event where we will be sharing how you can use simple and effective techniques that don’t cost an arm and a leg, we’ll share some top tips and best practice to master your customer experience, avoid some common pitfalls and...

The Contact Centre Network – Behavioural Science in Contact Centres

by FAB Solutions | Jun 24, 2021

Join us for Augusts events where we will be taking a deeper look into the role Behavioural science plays into the contact centre, how it impacts both the Customer Journey and your agents engagement and productivity, we’ll share some top tips and best practice to...
« Older Entries
Next Entries »

Recent Posts

  • Take the phrase ‘call centre’ out of your blacklist you can’t live without the modern day contact centre – By Kai Simpson
  • Is outsourcing your contact centre worth it and how to make it work?
  • What is High Performance Culture anyway?
  • Dear CC Manager: Let’s stop pretending. Your job title should be Plate Spinner
  • Speech Strategies for your contact centre….

Follow us

  • LinkedIn
  • Twitter
  • Facebook
  • YouTube
  • linkedin

Contact us

0161 718 2624
enquiries@fabsolutions.co.uk

Site map

CONSULTING
LEADERSHIP
CONTACT CENTRE TRAINING
ABOUT
TECHNOLOGY PARTNERS
NEWS
CONTACT

© 2022 Forensic About Business Solutions Ltd. All rights reserved.
Terms and Conditions | GDPR | Privacy Notice | Cookie Notice
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.

SettingsAcceptRejectRead More
Privacy Notice

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of the basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. Such cookies will be stored on your browser but only upon procuring consent.

You will also have the option to opt-out of these cookies should you want to.
Necessary
Always Enabled

These cookies are necessary to enable the basic features of this site to function. The cookies do not collect or store any personal data.

CookieTypeDurationDescription
cookielawinfo-checkbox-advertisement011 monthsThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given their consent to the usage of cookies under the category 'Advertisement'.
cookielawinfo-checkbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given the consent to the usage of cookies under the category 'Analytics'.
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given the consent to the usage of cookies under the category 'Necessary'.
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given the consent to the usage of cookies under the category 'Performance'.
viewed_cookie_policy01 hourThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Analytics

These cookies allow us to analyse your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site.

CookieTypeDurationDescription
_ga02 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gat_gtag_UA_138344329_101 minuteGoogle uses this cookie to distinguish users.
_gid01 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
GPS030 minutesThis cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
Advertisement

We use such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website.

CookieTypeDurationDescription
IDE12 yearsUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
VISITOR_INFO1_LIVE15 monthsThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
Performance

These cookies are third-party cookies that track engagement of certain elements within the page, e.g. Youtube videos.

CookieTypeDurationDescription
YSC1This cookies is set by Youtube and is used to track the views of embedded videos.
Save & Accept