by FAB Solutions | Jan 27, 2022
After a Short break The Contact centre network is back and we have a great opener for 2022 with our topic “The Future of Customer Service in the Contact centre” The Customer Service landscape has changed significantly over the last two years and for the...
by FAB Solutions | Aug 19, 2021
Join us for Novembers event before we take a break for Christmas, where we invite back Contact Centre Network Favourite, CEO of Sensee, Mark Walton, who will be sharing the secrets to Remote and Hybrid working, when it comes to Employee Engagement and Productivity!...
by FAB Solutions | Aug 6, 2021
Join us for October’s event where we are inviting two of my favourite compliance and complaints specialists to help us think of new ways we can tackle some of our common complaint challenges and First Call resolution issues, we’ll also be helping you make...
by FAB Solutions | Jul 20, 2021
Join us for September’s event where we will be sharing how you can use simple and effective techniques that don’t cost an arm and a leg, we’ll share some top tips and best practice to master your customer experience, avoid some common pitfalls and...
by FAB Solutions | Jun 24, 2021
Join us for Augusts events where we will be taking a deeper look into the role Behavioural science plays into the contact centre, how it impacts both the Customer Journey and your agents engagement and productivity, we’ll share some top tips and best practice to...
