by AlanM | Aug 26, 2019 | Uncategorized
As a contact centre business consultant, I’m always intrigued when I call a contact centre to see how the service they are offering stacks up, last week I had the pleasure of waiting over 30 minutes for Virgin media to answer the phone for me to add a voicemail...
by AlanM | Jul 18, 2019 | Uncategorized
What are the things that keep your client awake at night? What are your clients pain points? A lot of sales consultants talk about client pain points as a means to sell and whilst this is a valid technique, I like to think of sales people more as stress busters then...
by AlanM | Jul 1, 2019 | Uncategorized
More and more employers are switching on to the fact that higher engagement levels in the workplace drive a more positive customer experience and therefore more likely to have a positive impact in your business’s bottom line in fact Forbes’s insight from 2018 suggests...
by Think Design | Apr 15, 2019 | Uncategorized
5 top tips for creating a healthy sales culture in your organisation. According to the CSO insights in 2018 – 43% of organisations still do not have a formal sales methodology and over 80% don’t measure the effectiveness of their Sales methodology. In today’s...
by Think Design | Apr 13, 2019 | Uncategorized
Return on investment is something that is often hard to measure with Sales training, how do you truly know if it’s the training that’s worked? At FAB solutions we have created a great tool to be establish your baseline and measure the impact of training on your teams...
by Think Design | Mar 12, 2019 | Uncategorized
As a 16 years old I was like many other teens around me wanting to spend my money on CD’s and DVD’s and computer games but the difference came when at 17 I decided it was time to move out of the family home. I’d passed my driving test and considered myself...
