by FAB Solutions | Jul 21, 2022
After a short Summer break we are back with the Autumn season of The Contact Centre Network and we are back with a bang and what is guaranteed to be a hot potato of a topic! This month we invite two legendary contact centre guests plus me to debate whether our...
by FAB Solutions | May 26, 2022
This month we invite our Guests to debate a topic that is close to a lot of our hearts which is how do we invest more in our team leaders and how does the role of the team leader need to evolve to help support pour agents better? The role of the team leader has...
by FAB Solutions | Apr 22, 2022
This month we invite some contact centre veterans to the stage to have a balanced debate about how we tackle some of the Contact centre challenges around manging High Demand and reducing attrition. To help us explore what options we have we invite the recruitment view...
by FAB Solutions | Mar 24, 2022
We all want to deliver great customer service and with that great customer outcomes, but why is the Institute of Customer service Customer satisfaction results still struggling to get above 80%, have we digitised the journey so much that customers are harder to...
by FAB Solutions | Feb 24, 2022
The Contact centre network’s second event of 2022 is here with our topic “The Contact Centre Network – Culture, Leadership and Contact Centres ” The way we manage in contact centres has fundamentally change and how has this impacted our culture? Has...
